Businesses are Switching to Our Hosted Cloud Contact Center Solution

In today’s hyper-competitive business landscape, consistently delivering exceptional customer experience (CX) isn’t just important — it’s essential. Consider these eye-opening statistics: One-third of customers say that they would consider switching companies after just one instance of bad customer service. (Source: American Express) 56% of customers say they have stopped doing business with a company because of a poor customer service experience. (Source: Microsoft) 40% of cuRead More…

5 Signs It’s Time To Upgrade Your Business Communications

Communication is vital in any business. Whether you are talking to customers or internally to employees, ensuring your company has an efficient and reliable local service provider is essential to make sure business operations run smoothly. Fortunately, communication technology has been advancing in recent years and in turn, giving your company more options for improving systems such as office phone solutions, Voice over Internet Protocol (VoIP) and extending flexibility within your organisatiRead More…

Legal Offices See Benefit of Cloud Telephone Services

According to research by IBISWorld, the law firm industry in the U.S. has grown over the past five years at an annual growth rate of 2.3%, and in 2019 surpassed $330 billion in total revenue. There are over 440,000 law firms that support over 1.3 million jobs, with operators ranging from sole practitioners with a local and regional focus, to large multi-service firms with a state-wide or national footprint.  Industry Disruption Despite the fact that the law firm industry is growing — largelRead More…

Hosted VoIP Phone System for the Roofing Industry Contractors

Carolina Digital Phone’s Hosted VoIP Phone System for the Roofing Industry According to research by IBIS World, the market size for roofing contractors has surged to $41.9 billion a year, which represents a 5.2% increase from 2014 levels. What’s more, the industry is projected to grow 2.1% through 2020, and a survey by RoofingContractor.com found that 82% of both residential and commercial roofing contractors anticipate higher sales over the next three years. It’s a great time to be in thRead More…

Why Cloud Phone Systems Cost So Much Less than Conventional On-Premises Phone Systems

It’s NOT Too Good to be True: Why Cloud Phone Systems Cost So Much Less than Conventional On-Premises Phone Systems Though we’d rather not admit it, we’ve all suffered the misery of purchasing something that was so inexpensive that it seemed too good to be true — but we went ahead and bought it anyway, only to discover that the little voice in our head was 100% right. For example, how many of us have bought an ultra cheap toaster, only to have it break down in a matter of months, weeRead More…

Slow Adoption of New Area Code 743 in the Piedmont Triad, North Carolina

Back in 2015, North Carolina approved a second area code (743) for Piedmont Triad. This was primarily down to the fact that there was no more availability for (336) numbers. In North America, each three-digit dialing code can only be used approximately 8 million times. The trouble faced by most states is simply that they have exhausted the options for the initially designated area code. Since the introduction of the 743 dialing code, there has been a prolonged rate of adoption, and it’s notRead More…

Business Considerations for Hosted VoIP

Making the change to a cloud based service could be one of the best things you decide to do for your business. However, there are some business considerations you will need to make to ensure this is the right decision for you at this time. Do You Need More Flexibility? Compared to traditional phone lines, VoIP allows for more flexibility. This is because VoIP services enable just about any company to easily adapt to future changes. A traditional phone system will usually require the purchase oRead More…

12 telephone companies agree to fight robocalls

North Carolina attorney general Josh Stein announced a coalition of 12 telephone companies and 51 attorneys general to adopt a program to fight unwanted robocalls. This program includes 8 principles to protect phone users from unwanted robocalls and make it easier to prosecute unlawful robocall perpetrators. Josh Stein, NC Attorney General: “Robocalls are the greatest frustration I hear about from North Carolinians,” said Josh Stein. “Last month, my office announced a robocall petition anRead More…

Why the You Are Better with a Business Phone System in the Cloud

Affordable Cloud Hosted PBX for Businesses Small businesses are continuously devising strategies to gain an edge over their competitors. Technology has taken leaps and bounds in recent times, making things easier and delivering quicker results to people. VOIP hosted phone systems have a lot of benefits in comparison to the traditional hard line phone systems. Cloud Hosted PBX is shaking up the On-Premise PBX arena. It provides a definitive replacement solution. Here are six reasons that stand-oRead More…

10 Reasons NOT to Choose Google Voice for Your Business

Now that it is integrated with G Suite, there is a lot of buzz these days about using Google Voice as a business telecommunications solution. Unfortunately, some businesses that have headed in that direction have found the experience frustrating, costly and regrettable. Here are 10 key reasons why: 1. No Business Caller ID Every business knows that caller ID is an absolute must have feature. In fact, it shouldn’t be even called a “feature” at all. It’s a basic staple that simply can’t be aRead More…